Your privacy is our priority. This document transparently explains how London69 collects, stores, uses, and protects the personal information of every member using our platform in Malaysia.
Six pillars that define how we manage and protect london69 members' personal data
All personal and financial data of london69 members is protected using Transport Layer Security (TLS) and 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB.
London69 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all data processing principles prescribed by Malaysian law in the management of member information.
London69 has never and will never sell, rent, or disclose members' personal information to any third party for marketing purposes without the explicit written consent of the member concerned.
Every London69 member has the full right to access, correct, update, and request deletion of their personal data at any time via account settings or by contacting our support team.
London69 member data is stored on servers protected by enterprise-grade firewalls, strict physical access controls, and 24/7 security monitoring. Access to member data is restricted to authorised personnel only.
London69 is committed to being transparent about its data collection and usage practices. This Privacy Policy is written in plain language that Malaysian players can understand, without confusing legal jargon.
This Privacy Policy describes how London69 ("we", "the platform") collects, processes, stores, and protects your personal information ("member", "user") when you use London69 platform services. This policy applies to all users accessing the London69 platform from Malaysia, whether via the website or mobile app. By registering an account or using London69 services, you agree to the terms of this Privacy Policy.
London69 complies with the Malaysian Personal Data Protection Act 2010 (PDPA). We take the protection of your privacy seriously and do not treat it as an obligation to be taken lightly.
London69 is an online casino and Sports Betting platform serving customers in Malaysia. For the purposes of this Privacy Policy, "personal data" refers to any information that can be used directly or indirectly to identify an individual — including name, phone number, email address, identification number, and financial information.
This london69 Privacy Policy applies to:
This policy does not apply to third-party websites or services that may be linked on the London69 platform. Each third party is solely responsible for its own privacy policy.
London69 collects various types of personal data depending on how you interact with our platform. Below is a full breakdown of the data collected:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, MyKad / passport number | Account registration, KYC |
| Contact | Malaysian phone number, email address, residential address | Registration, profile updates |
| Financial | E-wallet name (TNG, GrabPay, DuitNow), transaction records | Deposits, withdrawals |
| Games | Betting history, games played, winnings | In-platform activity |
| Technical | IP address, device type, browser, operating system | Automatic logs |
| Cookies | Platform preferences, login sessions, analytics data | Browser during active session |
This includes information you provide during London69 account registration, the identity verification (KYC) process, customer support forms, or direct communication with our team via live chat, email, or WhatsApp.
When you use the London69 platform, our systems automatically record technical information such as your IP address, device type, web browser, operating system, pages visited, access times, and usage patterns. This data is used for diagnostic, security, and platform improvement purposes.
London69 does not store your full credit or debit card details. All payment processing is handled by licensed third-party payment processors that comply with industry security standards.
London69 uses your personal data solely for the following purposes, and no more than is necessary for each:
London69 will not use your data for any purpose beyond those stated above without first obtaining your consent.
London69 does not sell your personal data to any third parties. However, under certain circumstances, we may need to share your information with selected parties:
London69 works with carefully selected third-party service providers to assist in delivering platform services — including licensed payment processors (handling TNG eWallet, GrabPay, DuitNow, FPX, and other transactions), game software providers, and analytics services. All such providers are required to sign strict data protection agreements and may only use your data for purposes specified by london69.
London69 may disclose your personal data to the relevant authorities when required by Malaysian law, court order, or a lawful law enforcement investigation. London69 will endeavour to notify you in advance where possible, unless such notification is prohibited by law.
All third-party service providers that london69 works with are required to comply with data protection standards at least equivalent to Malaysia's PDPA requirements. london69 conducts periodic due diligence reviews on all third-party partners.
London69 implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, hacking, data breaches, or destruction:
While london69 takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% free from threats. You also have a role to play by keeping your london69 password and account information confidential.
London69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit the London69 website.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the core functionality of the London69 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and london69's policies, you have the following rights regarding your personal data:
You may request a copy of the personal data London69 holds about you at any time.
You have the right to request the correction of any inaccurate or incomplete data in your london69 account.
Under certain circumstances, you have the right to request the deletion of your personal data from London69's systems.
You have the right to request that london69 restrict the processing of your data in certain circumstances as defined by law.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to request your data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact the london69 support team via email at support@london69.im or via live chat within the platform. London69 will process your request within 30 business days of receipt.
London69 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law:
Once the retention period expires, your personal data will be securely deleted or anonymised in a form that can no longer be used to identify you.
The london69 platform may contain links to third-party websites or services. These links are provided solely for your convenience. london69 has no control over the content, privacy policies, or data collection practices of those third-party websites.
London69 is not responsible for the privacy or security of any information you provide to third-party websites accessed via links within the london69 platform. We encourage you to read the privacy policy of every website you visit.
Game providers partnered with London69 maintain their own privacy policies. For more information on how London69's game providers handle your data, please reach out to our support team.
London69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or the technologies we use. When the Privacy Policy is updated, we will:
Your continued use of the London69 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding London69's Privacy Policy or how we handle your personal data, please contact London69's Data Protection Officer through the following channels:
London69 is committed to responding to all privacy-related enquiries within 5 business days and resolve formal requests within 30 working days of receipt. If your request requires additional time to process, we will notify you of the reason for the delay and the estimated resolution timeline.
You also have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner if you believe London69 has violated your privacy rights under the PDPA 2010.
You have read and understood the london69 Privacy Policy. Our platform is built on a foundation of trust — your data is secure, your transactions are protected, and your experience is our priority. Register now and start playing.